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I JUST GOT DOUBLE CHARGED AND OVER CHARGED; WHAT IS GOING ON??????

I just bought the audience analyzer software and got charge more than the cost on your website and another charge on a license I didn't request. Please can somebody explain to me what is going on? As you can see on the attached picture your website says $47 i got charged $67 and then got charged another $37 for a license i never requested. I don't have a team and definitely not 10persons. Please someone explain to me what is going on...... PLEASE!!!! I sent a mail as well
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